Question 1

Is Stay Connected Australia a registered NDIS service provider?

Accepted Answer

We sure are! We are proud to say that we are a registered provider. 
We are a registered NDIS service provider in the following classes:

• 108 Assist Travel/Transport

Question 2

Can I use my aged care funding to pay for transport?

Accepted Answer

Generally speaking, yes you can. If the transport meets an assessed need. We encourage you to speak to your aged care service provider first before using our service or you may experience an unexpected out of pocket expense.

Question 3

Does my driver have experience supporting the elderly?

Accepted Answer

They certainly do. All of our drivers have a minimum of a Certificate III qualification in supporting the aged or disabled as well as both paid and lived experience.

Question 4

Why would I book with Stay Connected Australia?

Accepted Answer

At Stay Connected Australia, we are passionate about providing a reliable, stress free and personalised community access experience. We are here to help you Stay Connected with the world around you. If you have somewhere specific you would like to go, reach out to us and lets work together. We also do not EVER surcharge our customers. What you see is exactly what you get, fixed prices with quality service.

Question 5

What will my service cost me?

Accepted Answer

All of Stay Connected Australia's service options are individually assessed and quoted as we acknowledge no two people are the same. To submit an enquiry about a service, head on over to our contact page.(https://www.stayconnectedsc.com.au/contact-8)

Question 6

How do I pay for my service?

Accepted Answer

Payment can be made at the completion of the journey via invoice or over the phone. For aged care or NDIS funded services, an invoice can be sent to your service provider.

Question 7

What do I do if I need to cancel my booking?

Accepted Answer

If you need to cancel your booking, please get in contact with us as soon as you are able. We have an Under 24 Hour Cancellation Policy. (https://www.stayconnectedsc.com.au/about-5)

What does this mean? 
This means that if you need to cancel your booking within 24 hours of your booking commencing, you will be charged the full amount of your quoted booking. This covers the loss of income to our driver, as well as any admin time taken to correspond with you and prepare your quotes/invoices.

Question 8

Do you have wheelchair accessible vehicles?

Accepted Answer

Unfortunately, we do not have wheelchair accessible vehicles currently in our fleet but we are working hard to make this part of our services.

Question 9

Can I book a regular service?

Accepted Answer

Yes you can. We accept regular bookings and we offer discounts when you book regular services ongoing. We are committed to helping you Stay Connected with the world around you and we think planning in advance is a great way to do this.

Question 10

Will my driver stay with me?

Accepted Answer

You can request your driver wait with you between transports. This request must be made in your initial booking as we cannot guarantee the on-demand availability of driver to wait with you between transports. There is an hourly fee involved with this service request.

Question 11

Can my carer come with me in the car?

Accepted Answer

Absolutely! We are here to help you Stay Connected.

Question 12

Can I book a service for a full or half-day?

Accepted Answer

Absolutely! To enquire about this service, head on over to our contact page (https://www.stayconnectedsc.com.au/contact-8)or view a brief description on our home page under the heading 'Our Services'.

Question 13

What training does my driver have?

Accepted Answer

All our drivers have previous paid experience providing support to the elderly and/or NDIS participants.

Driver's receive training in the following areas:
 • Anti-discrimination
 • Disability Awareness
 • Assistance Animal Training
 • Fatigue Management
 • Infection Control
 • Diversity Awareness

Question 14

How do I give my feedback?

Accepted Answer

You can submit a feedback from here (https://www.stayconnectedsc.com.au/feedback)

Question 15

Are your vehicles safe and clean?

Accepted Answer

They sure are! Our drivers uphold a very-high hygiene standard.

Question 16

What do I do if I have lost something?

Accepted Answer

If you believe you have lost something in one of our vehicles, please contact us as soon as you can.

Last updated: 23/11/2024

Get in Touch

We're here to help you StayConnected

Send a message