We sure are! We are proud to say that we are a registered provider. We are a registered NDIS service provider in the following classes: • 108 Assist Travel/Transport

Generally speaking, yes you can. If the transport meets an assessed need. We encourage you to speak to your aged care service provider first before using our service or you may experience an unexpected out of pocket expense.

They certainly do. All of our drivers have a minimum of a Certificate III qualification in supporting the aged or disabled as well as both paid and lived experience.

At Stay Connected Australia, we are passionate about providing a reliable, stress free and personalised community access experience. We are here to help you Stay Connected with the world around you. If you have somewhere specific you would like to go, reach out to us and lets work together. We also do not EVER surcharge our customers. What you see is exactly what you get, fixed prices with quality service.

All of Stay Connected Australia's service options are individually assessed and quoted as we acknowledge no two people are the same. To submit an enquiry about a service, head on over to our contact page.(https://www.stayconnectedsc.com.au/contact-8)

Payment can be made at the completion of the journey via invoice or over the phone. For aged care or NDIS funded services, an invoice can be sent to your service provider.

If you need to cancel your booking, please get in contact with us as soon as you are able. We have an Under 24 Hour Cancellation Policy. (https://www.stayconnectedsc.com.au/about-5) What does this mean? This means that if you need to cancel your booking within 24 hours of your booking commencing, you will be charged the full amount of your quoted booking. This covers the loss of income to our driver, as well as any admin time taken to correspond with you and prepare your quotes/invoices.

Unfortunately, we do not have wheelchair accessible vehicles currently in our fleet but we are working hard to make this part of our services.

Yes you can. We accept regular bookings and we offer discounts when you book regular services ongoing. We are committed to helping you Stay Connected with the world around you and we think planning in advance is a great way to do this.

You can request your driver wait with you between transports. This request must be made in your initial booking as we cannot guarantee the on-demand availability of driver to wait with you between transports. There is an hourly fee involved with this service request.

Absolutely! We are here to help you Stay Connected.

Absolutely! To enquire about this service, head on over to our contact page (https://www.stayconnectedsc.com.au/contact-8)or view a brief description on our home page under the heading 'Our Services'.

All our drivers have previous paid experience providing support to the elderly and/or NDIS participants. Driver's receive training in the following areas: • Anti-discrimination • Disability Awareness • Assistance Animal Training • Fatigue Management • Infection Control • Diversity Awareness

You can submit a feedback from here (https://www.stayconnectedsc.com.au/feedback)

They sure are! Our drivers uphold a very-high hygiene standard.

If you believe you have lost something in one of our vehicles, please contact us as soon as you can.